Customer / data-consumer experience

Custom Forms

Customer / data-consumer experience

  1. The customer sees the form on your page, with its title and description (unless hidden in the Form block).
  2. They fill in the fields. Required fields and email addresses are checked before sending.
  3. They click Submit.
  4. They see your Success Message, or go to your Redirect URL.

Messages they may see:

  • A required field left empty, or an invalid email.
  • "Attachments cannot be uploaded through this form yet" on a file field.
  • If a file field is required: the form can't be sent and asks them to contact you another way.
  • When the form has reached its Maximum Submissions, it stops accepting replies.

Customers don't get a copy of their answers by email.