Edge cases + gotchas

Custom Forms

Edge cases + gotchas

  • File uploads don't work, and a required file field blocks the form.
  • Notifications go to the Help department email, not the form's Notification Email, and don't include the answers — open the admin to read them.
  • reCAPTCHA / Turnstile don't work; use Honeypot.
  • Wrong slug in the Form block — the form doesn't appear. Copy the slug exactly.
  • Draft or Archived forms don't show on the store.
  • Maximum Submissions counts all submissions, including your tests. Delete test submissions or raise the limit.
  • Deleting a form deletes its submissions — archive it instead to keep them.
  • No CSV export of submissions.