Troubleshooting

Shoppers are sent to the login page at checkout.

• Check Allow shopping for unlogged customers in Settings → Settings → Checkout. When it is off, visitors must log in.
• If your store's guest checkout was switched off by CartWhizz support at your request, ask support to switch it back on.

The Checkout button on the cart says to log in. Same as above. Also check Allow guest to add to cart is on.

Guests are not asked for a phone number. Mark Phone as required in Settings → Profile Fields.

A guest says they never got the confirmation email. Open the order in Sales → Orders and check the email for typos. Check Settings → Email Logs to see whether it was sent. If the email is right, click Resend Confirmation on the order page.

A guest can't find their order. On the Track order page they need both the order number (from the confirmation) and the exact email they used.

Lots of fake guest COD orders. Make phone required, switch on OTP Verification for checkout, and limit COD with Payment Restrictions.

Still stuck? Ask CartWhizz AI in your admin or contact CartWhizz support from Help.