Troubleshooting

A seller's product isn't in the queue.

• It may have been created from your master catalogue (those go live straight away).
• It may be an edit to an already approved product (edits aren't reviewed).
• Check the Approved and Rejected filters: someone may have handled it already.

A seller says their product isn't on the store after approval. They created it as hidden. They can show it from their product list.

I can't find Products → Moderation. Enable Product Moderation in Settings → Modules. It's only for marketplace stores, and your staff account needs moderation permission.

Reject won't go through. A rejection reason is required.

A seller didn't get the email. Check Settings → Email Logs and their email address in Vendors.

Still stuck? Ask CartWhizz AI in your admin or contact CartWhizz support from Help.