Troubleshooting and FAQ
| Problem | What to do |
|---|---|
| My store isn't on Google | New stores take days to weeks. Submit your sitemap in Google Search Console and check your domain is connected. |
| A product isn't in the sitemap | Check it is Active. Click Regenerate Now. |
| Sitemap count looks low | Inactive and hidden items are excluded. |
| Old link shows "page not found" | Add a redirect in SEO → Redirects. Slug changes in CartWhizz add one automatically; links from your old platform need one. |
| WhatsApp shows an old preview | It caches previews. Share with ?v=2 added, or wait. |
| Share image looks blurry | Use at least 1200 × 630 px. |
| Changing Sitemap Settings did nothing | Known gap: those settings are saved only in your browser. |
| I need to edit robots.txt | Not possible in the admin. Contact CartWhizz support. |
Do meta keywords help? No. Google ignores them.
Should I write a description for every product? Yes, for your best sellers at least. A real description beats an auto-generated one.
Will changing my URL style hurt rankings? Old addresses redirect permanently, so rankings carry over, but Google takes a little time.