Tracking and shopper notifications

Where tracking shows

• Your order page — AWB, courier and current status.
• Shopper's account — on their order details page.
• Guests — on your store's order tracking page.

Automatic emails to the shopper

The shopper gets an email when the parcel is:

• picked up,
• out for delivery,
• delivered,
• not delivered on an attempt (NDR).

Each email is sent once per stage, even if the courier reports the same stage twice.

How fast it updates

With the tracking webhook set up (see Getting started), updates arrive within moments of a courier scan. CartWhizz also checks Shiprocket on its own about every 15 minutes for active parcels, so tracking stays current even if a webhook message is missed.