Troubleshooting and FAQ
| Problem | What to do |
|---|---|
| Test connection fails | Use the API user email and password, not your main Shiprocket login. |
| No Ship with Shiprocket card on an order | Connect Shiprocket and switch Enabled on. |
| No couriers for an order | That pincode isn't served right now. Check with Test serviceability. |
| Booking fails: low balance | Recharge your wallet on the Shiprocket website. |
| Booking fails: KYC | Complete KYC on Shiprocket. |
| Ship clicked, nothing booked | Dry-run is on. Check the banner on Settings. |
| Orders not shipped automatically | Check Auto-ship on paid is on and the order was paid online (COD orders aren't paid yet). If you have two carriers with auto-ship on, set the carrier on the shipping method. |
| Checkout doesn't show Shiprocket prices | Set the shipping method's rate to Realtime (Carrier API) and carrier to Shiprocket, and keep Show Shiprocket rates at checkout on. |
| Tracking is slow to update | Add the webhook URL in Shiprocket (Settings → API → Webhooks). |
| Can't dispute a weight charge here | Shiprocket doesn't allow it. Use Open in Shiprocket. |
| I only see Settings | You need the View shipping permission. |
Is this the same as Shiprocket Checkout? No. See the Shiprocket Checkout guide for the payment button.
Can I ship outside India with it? No.