Admin walkthrough — requests and problems

Vendor requests

Requests appear as Pending payouts. Filter by Pending, check the vendor's balance, pay them, then Mark Processing and Mark Completed.

A transfer failed

The admin screen can't mark a payout Failed yet. Leave it in Processing, fix the bank details with the vendor, send again, and then Mark Completed.

Wrong payout

There is no Cancel button yet. Contact CartWhizz support if a payout was generated by mistake.

Finding payouts

Use the status filter (All, Pending, Processing, Completed, Failed) and search by vendor name.