Troubleshooting

Vendor Payouts

Troubleshooting

ProblemWhat to do
"No confirmed commission entries found"The vendor has no earnings past the hold in that period. Widen the dates, or wait until orders are completed and the hold ends.
Vendor's balance shows ₹0 availableTheir orders aren't completed yet, or they're in the hold period, or open payouts/requests already cover it.
Vendor can't request a payoutTheir available balance is ₹0, or they asked for more than is available.
A transfer bouncedYou can't mark it Failed from the admin yet. Keep it in Processing, retry the transfer, then mark Completed.
I need to record the UTRNot supported in the admin yet. Note it in your own records or message the vendor.
Debt not deductedKnown gap: debts aren't applied to payouts.