Troubleshooting and FAQ

Warehouses & Multi-location Stock

Troubleshooting and FAQ

ProblemWhat to do
I can't edit a product's quantityIt's in a warehouse. Change stock per warehouse under Stock by warehouse.
Product quantity differs from its warehousesClick Resync product quantities. If you just switched the module on, use Check stock.
Shoppers buy stock from a disabled warehouseClick Resync product quantities after disabling.
Catalog CSV import didn't change warehouse stockUse the warehouse's own Import CSV.
A stock row says "Now N" and didn't saveSomeone changed it meanwhile. Check and save again.
Order refused for lack of stockAll warehouses together didn't have enough available.
Transfer refusedThe source warehouse doesn't have that many available.
Can't turn off a binIt still holds stock. Move the units first.
"The Warehouse module is not enabled"Switch it on in Settings → Modules.

Can a marketplace vendor have their own warehouse? Yes; set the Vendor on the warehouse.