Troubleshooting + FAQ

I don't see a sign-up box on my store. Add the Newsletter block in My store → Layouts and publish.

Sign-ups are not appearing in the list. Search for the email in Marketing → Newsletter; it may be there as Unsubscribed or Pending. Pending means Double Opt-in is on: switch it off.

"No active subscribers to send to." Your list has no active subscribers yet. Sign up yourself to test.

Some emails failed. The address may be wrong, full, or blocked by the receiving server. Repeated failures are skipped in future campaigns.

Emails land in spam. Avoid all-caps subjects and too many images, include a plain text version, and email only people who signed up. If your store uses its own domain for email, make sure its email settings are complete in Settings → Email Settings.

Can I schedule a campaign? Not yet. Send it when you want it to go out.

Can I send to some subscribers only? Not from Newsletter. Use CRM audiences if your plan includes it.

Can I import my existing list? There is no import button. Contact CartWhizz support if you have consented subscribers to bring over.

Can I edit a campaign after sending? No. Each campaign is sent once.

Still stuck? Ask CartWhizz AI in your admin or contact CartWhizz support from Help.