FAQ and troubleshooting

My new product doesn't show on the store. Check that its Status is Active, it has a Main Category that is active, its Available from date (Availability tab) has passed, and it isn't restricted to a customer group. Changes can take a few minutes to appear; Settings → Cache clears the store's cache at once.

The product card shows the wrong price. For a product with variations, cards show the default variation's price. Change the default in the variations table.

"List price must be greater than or equal to the selling price." List Price is the crossed-out "was" price, so it must be higher than Price. Leave it empty if there is no discount.

Shipping cost is wrong for a product. Check its Weight (g) and size on the Shipping tab.

My import skipped rows. Open History on the import page and click Download Errors. The usual causes are a missing Name, a duplicate SKU or a wrong decimal separator (choose the right format before importing).

A photo upload failed. Use JPG, PNG, WebP or AVIF under 50 MB. Wait for uploads to finish before you click Save.

I deleted a product by mistake. Restore it from the Recycle Bin (when that module is on).

Can CartWhizz AI help? Yes. In the product editor, Write with CartWhizz AI drafts a description. In Home → CartWhizz AI Assistant, ask "which products are low on stock?".