Delivery log
Settings → Messaging → Delivery log lists every message, newest first.
Statuses
| Status | Meaning |
|---|---|
| Queued | Waiting to go out (or held for quiet hours, or waiting to retry). |
| Sent | Accepted by your provider. |
| Delivered | Reached the phone (needs delivery reports set up). |
| Read | Opened (WhatsApp only). |
| Failed | The provider rejected it, or all retries failed. |
| Suppressed | Not sent on purpose: no usable phone, no consent, or no approved template. The reason is shown. |
Find a message
Filter by phone number, channel, status, event, type and date. Click a row to see the text sent, attempts, the last error, the cost (when the provider reports it), and links to the order and template.
Retries and expiry
- A temporary provider error is retried up to 5 times, waiting a little longer each time.
- An OTP that can't be sent within 10 minutes is dropped (it would be useless by then).
- Order updates older than 24 hours and offers older than 7 days are dropped rather than sent late.