Troubleshooting and FAQ

Suppliers & Purchase Orders

Troubleshooting and FAQ

ProblemWhat to do
"The Suppliers module is not enabled"Switch on Warehouses first, then Suppliers & Purchase Orders, in Settings → Modules.
Can't change the linesOnly drafts can be edited. Use Recall to draft if it isn't sent yet.
Receive delivery isn't offeredClick Mark confirmed first, or turn off Require supplier confirmation before receiving.
Can't receive more than orderedRaise a second PO for the extra units.
Send to supplier says there's no emailAdd an email address on the supplier.
"Email is turned off for this store"Download the PDF, send it yourself, and click Submit to supplier.
"Sent less than two minutes ago"Wait a moment before sending again.
Can't cancel a POSomething has been received. Close it instead.
Received the wrong quantityMake a stock adjustment in Products → Warehouses.
My product cost didn't changeExpected. Supplier prices don't overwrite your product's cost.
Every PO needs approvalThe approval amount can't be read (for example it was typed as 500.00). Enter a whole number in paise. A PO in a currency other than your main one always needs approval.
I can't approve my own POSomeone else must approve it, or turn on Allow self-approval.