FAQ and troubleshooting
FAQ
Where do I download the app? From the link your store gives you, or from Google Play under the store's name once the store has published it. Testers use the tester downloads page.
Is there an iPhone app? Not yet; the app is for Android.
Do I need an account to buy? Not if the store allows guest checkout. You need an account to see your order history in the app and get notifications.
How do I pay? With the methods the store offers: cash on delivery and other offline methods, or online by UPI, card, net banking or wallet when the store uses Razorpay, PayU, PhonePe or CCAvenue.
Can I change the app's language? The app is in English.
Does the app have a dark mode? Yes: Account → Appearance → Dark, or System to follow your phone.
How do I delete my account? Account → Delete account. See Download your data or delete your account.
Troubleshooting
| Problem | What to do |
|---|---|
| No login code arrives | Check the email or number, wait a minute and tap Send a new code. |
| "That code didn't work" in the bag | The offer code is wrong, expired or doesn't apply to these items. Check Offers for you. |
| The app asks me to sign in at checkout | The store doesn't allow guest checkout; sign in or create an account. |
| Payment failed | No money was taken and the order is saved. Tap Try again on the confirmation screen. |
| No notifications | Sign in first, then allow notifications for the app in Android settings, and check Account → Preferences. |
| "The assistant isn't available right now" | Try again later. |
| "This store's app sign-in isn't switched on yet" | The store's Mobile App module is off. You can still browse; ask the store. |
| I can't delete my account | Finish or cancel orders and returns that are still in progress, then try again. |