Troubleshooting + FAQ

The Master Products page says "Feature Not Enabled" and mentions an environment variable. Ignore the technical note: the module is off for your store. Enable Master Products in Settings → Modules. If it is not listed, your store is not a marketplace or your plan does not include it.

A seller's product did not link to the master I expected.

• Check the SKUs match. Spaces and upper/lower case are ignored by default, but dashes and extra characters are not (AB-12 is not AB12).
• Products without a SKU are never matched.
• Products you create yourself in Products → Products are not matched automatically. Link them from the master product with Link Existing Product.
• Look in Review queue: it may be waiting for you.

The suggested base price doesn't change. It updates to the lowest price only when at least one seller has the product active and in stock.

A seller says a field won't save. It is locked. Add it to Vendor-editable fields (store-wide or on that master product), or empty the field on the master.

Duplicate master products with nearly the same SKU. Fix the SKU on one, move the sellers' offers to the right master (unlink, then link), and deactivate or delete the duplicate.

A seller lost their photos. Linking an existing product to a master replaces its photos with the master's. They can add their own photos again on their product.

Can shoppers browse a list of master products? No. Shoppers only see sellers' products.

Still stuck? Ask CartWhizz AI in your admin or contact CartWhizz support from Help.