Troubleshooting

"Invalid coupon code".

• Check the promotion is Active, within Valid From / Valid Until, and in the Cart zone.
• Check the conditions: is the subtotal high enough, are the right products in the cart?
• Check Usage Limit and Per Customer Limit haven't been reached.

A catalog sale doesn't show on the store. Check status, dates and conditions (for example, a customer-group condition only shows the price to logged-in members of that group).

Two discounts applied when I wanted one. Turn on Stop other rules on the more important promotion and give it a lower Priority number, or add a condition to exclude the other.

Discount is too big. Add a Max Discount Cap, or check whether a catalog sale and a coupon are stacking.

The free product didn't appear. Check the conditions are met and the free product is in stock.

The "next order" coupon wasn't sent. It is given after payment; for COD, after the order is marked paid.

No Available offers card on product pages. Switch on the Product Offers module and tick Show on product page on the promotion's Product page tab.

Still stuck? Ask CartWhizz AI in your admin or contact CartWhizz support from Help.