FAQ and troubleshooting
FAQ
Is there an iPhone version? Not yet. The app is for Android; download it from cartwhizz.com/downloads.
Is it in the Google Play Store? Not yet. Install it from cartwhizz.com/downloads.
Can my staff use it? Yes. Each staff member signs in with their own staff account and sees only what their role allows. Invite staff on the web admin (More → Staff & permissions → Invite opens it).
Can I manage more than one store? Yes. Tap the store name at the top, then Add another store.
Does it work without internet? You can read the lists and screens you opened recently ("Offline — showing the last saved data"). Changes need a connection.
Which language is the app in? English.
Is everything from the web admin in the app? The daily work is: orders, shipping, products, customers, discounts and analytics. Setup such as themes, store menus, tax rules and staff opens the web admin from the app.
Troubleshooting
| Problem | What to do |
|---|---|
| Store not found | Type the store name as in mystore.cartwhizz.com, or your store's own domain. |
| Email or password is incorrect | Use the account you sign in with on the web admin. Forgot password? emails a reset link. |
| "Your store requires two-factor authentication" | Set up two-step verification on the web admin, then sign in again. |
| Too many attempts | Wait a few minutes and try again. |
| A tab or menu entry is missing | Your role doesn't include it, or the module is off for your store. Ask the store owner. |
| No notifications | More → Notifications: tap Turn on notifications, and allow notifications for CartWhizz Admin in Android settings. |
| "Your session ended. Please sign in again." | Your sign-in on this phone ended. Sign in again. |
| The widget shows old figures | Open the app; the widget updates when Home loads. |
| "No connection" | Check your internet and try again. |