Shipping, packing and delivery problems

Book a courier and print the label

If your store has a shipping carrier connected on the web admin (for example ShipMaxx or Shiprocket):

Open the order and tap More actions → Ship with courier · label.
Choose a carrier, then pick a rate from the list (cheapest first).
Tap Book and pay.
Print label or Share label, and Print manifest or Share manifest for the pickup.

With no carrier connected, the app says so; connect one on the web admin first. Booking a courier needs the shipping permission.

Ship screen asking to choose a carrier

More → Packing is a packing station on your phone.

Packing screen with To pack orders and the Scan button

Filter To pack, Packed, not shipped or All waiting.
Tap Scan and scan an order number or AWB to find the order fast (Clear scan resets).
Tap Packed when the parcel is ready (Undo if you tapped by mistake), then Ship or Label.

Orders → Shipments lists your shipments; mark them shipped or delivered from the list.

When a courier can't deliver, the order shows up in More → Delivery problems (it needs the NDR feature of a connected carrier).

Needs action shows the ones waiting for you.
Choose Re-attempt, Return to me, or New address to give the courier a corrected address or phone, then Re-attempt with these details.

Delivery problems screen with the Needs action filter

You can get a notification for each delivery problem (see Notifications).