FAQ

Is the module on when I install it?

No. Delivery Scheduling is off by default, and checkout only changes once a shipping method has an active slot.

Do I need the Delivery Window module?

No. Delivery Scheduling reads the calendar rules from the Delivery Window settings, and that page opens when either module is on.

Why doesn't the calendar add the shipping method's estimated days?

Slots are your own delivery runs, so the earliest date is today — tomorrow after the cut-off — moved to a working day, plus the processing days. Estimated days are transit time for the Delivery Window "Arrives by" estimate.

Can a customer change or cancel their delivery slot?

Not themselves. Staff with the Manage orders permission can Cancel booking in Scheduled Deliveries, which frees the seat; a new slot cannot be added to an order that is already placed, so agree the new time with the customer directly.

Does cancelling a booking cancel or refund the order?

No. The order stays exactly as it is, just without a delivery. The other way round, cancelling, refunding or failing the order frees its seat automatically.

Can I mark a delivery as delivered?

There is no delivered state on a booking: it is Booked or Cancelled. Follow delivery through the order's status.

Do shoppers see how busy a slot is?

Only near the end: "3 left", "2 left", "1 left", then Full. Larger counts are never shown, so your order volume stays private.

Can I charge extra for a slot?

Not yet. Slot fees are planned.

Can I have different capacity per area or per seller?

Capacity belongs to a slot, and a slot to a shipping method. Give each area its own shipping method with its own slots. Sellers cannot create slots; sellers who share a shipping method share its capacity.

Can one order have several deliveries?

No: one order, one booking. A cart that ships in more than one package shows no calendar and is ordered without a slot.

Does the mobile app show the calendar?

Not at the moment, and orders from the app are never blocked by Require a delivery slot.

Can I see bookings on a calendar, or export them?

Not yet. Use Scheduled Deliveries with the Delivery date filter, or the orders list with its Delivery date filter and Delivery column.

What happens to bookings if I switch the module off?

They stay on orders, emails and packing slips. No new booking is accepted, and the orders list hides the Delivery column and filter until you switch it back on.

Delivery Scheduling or Delivery Window?

Many stores use both: the estimate to sell, the slot to commit.