Admin walkthrough — review and decide

1. Open Sales → Returns (Returns & Exchanges). The list shows each return's RMA number, order, customer, status and dates.
2. Open a return to see the Order, Product, Quantity, Reason, Customer Notes and the resolution the customer asked for.
3. Decide:
   • Approve — the customer is emailed and can send the item back. With prepaid labels on, a label is created.
   • Reject — write why in Admin Notes (for example outside the 7-day window or item used). The customer is emailed.
4. When the parcel arrives, use Update Status → Received, then check the item and set Inspected.
5. Settle it with Resolve Return (see Refund strategy).

Keep notes in Admin Notes at each step; they help if the customer disputes the outcome.