Return lifecycle
| Status | Meaning |
|---|---|
| Requested | The customer asked. Waiting for you. |
| Approved | You accepted it; the customer can send the item. |
| Rejected | You declined it. Final. |
| Label Issued | A prepaid return label was created. |
| In Transit | The item is on its way back. |
| Received / Item Received | It arrived at your place. |
| Inspected | You've checked its condition. |
| Refunded | Money returned (gateway or recorded for offline payments). |
| Exchanged | A replacement order was created. |
| Store Credited | Credit added to the customer's wallet. |
| Cancelled | The customer cancelled before it was handled. |
| Closed | Finished with no further action. |
Customers are emailed as the status changes. A new return for the same order can be raised only after the previous one is rejected, cancelled or closed.