Settings reference

Settings → Modules → Returns & RMA → Configure

Setting	Default	What it does
Return Window (days)	7	Days after delivery customers can request a return.
Require Reason	On	Customers must give a reason.
Auto-approve Returns	Off	Approve new requests automatically.
Prepaid return labels	Off	Create a prepaid return label when a return is approved. Needs a shipping provider that supports it. Buys postage.
Who pays for the return label	Merchant pays	Or the customer pays (taken from the refund if the next setting is on).
Return label service	Cheapest rate	Which courier rate to buy.
Deduct label cost from the refund	Off	When the customer pays, take the label cost off the refund (never below ₹0).

Sales → Return Reasons — the reasons customers choose from: name, position, active.

Sellers (marketplaces) can set their own window and accepted reasons in their seller panel, which apply to their products.