Glossary

• Return / RMA — a customer's request to send back an order, with its reference number.
• Return window — how many days after delivery a return can be requested.
• Return reason — the customer's reason, chosen from your list.
• Resolution — how the return is settled: refund, exchange or store credit.
• Inspection — checking the returned item's condition.
• Store credit — money added to the customer's store wallet.
• Prepaid return label — a shipping label you pay for, so the customer can send the item back.
• Restocking fee — an amount you keep for handling a return, if your policy allows it.