Refund strategy
When you click Resolve Return, choose:
| Resolution | What happens | Best for |
|---|---|---|
| Issue Refund | Online payments are refunded through your gateway. COD/offline orders are marked refunded and you pay the customer yourself. | Damaged, wrong or unwanted items. |
| Create Exchange | A replacement order is created (same product, or another you choose). | Size or colour swaps. |
| Grant Store Credit | The amount goes to the customer's store wallet. You confirm the amount first. | Keeping the money in your store; faster than bank refunds. |
Refund amount. It defaults to the return's value; change it if you agreed a partial refund or deducted a fee.
Gateway refunds take time. Most Indian gateways return money in 5–7 working days. UPI refunds are often faster.
COD refunds. Ask the customer for their UPI ID or bank details, send the money, and add the transaction reference in Admin Notes.
Marketplace. On a refund or store credit, the seller's commission for that sale is reversed.
Stock. Returned units go back into stock when you record the return as received and choose to restock them.