Troubleshooting

Search Management

Troubleshooting

ProblemTry this
A new product is not foundCheck it is Active and visible; wait a minute; then Reindex All Products.
Deleted product still showsReindex All Products.
Old price shows in searchReindex All Products.
No suggestions appear while typingCheck Live Search Enabled is on and the shopper typed at least the Minimum Query Length.
Small spelling mistakes give no resultsFast search is probably Disconnected. Check Settings → Search Management and contact support.
Reindex button is greyed outFast search is not connected. Contact support.
A word in Search words finds nothingSearch words are not used yet. Add the word to the name or description.
I can't see Search Management in the menuSwitch the module on in Settings → Modules, and check you have the Manage settings permission.