Admin walkthrough — moderate reviews

Open Customers → Reviews (Review Moderation).

Find reviews

• Search by product, customer, title or text.
• Filter by status (Pending, Approved, Rejected), Rating, Vendor and date (From / To).
• Guest reviews carry a Guest badge.

Act on one review

• Approve — it shows on the product page.
• Reject — it's hidden from shoppers but kept.
• Delete — removes it permanently.

Act on many Tick reviews (or Select all on this page) and use Approve selected, Reject selected or Delete selected. Deleting asks you to confirm.

What to reject. Abuse, personal details (phone numbers, addresses), spam links, reviews of a different product, or obvious fakes. Don't reject a review just because it's negative and honest; shoppers trust stores that show both.