Admin walkthrough — moderate reviews
Open Customers → Reviews (Review Moderation).
Find reviews
- Search by product, customer, title or text.
- Filter by status (Pending, Approved, Rejected), Rating, Vendor and date (From / To).
- Guest reviews carry a Guest badge.
Act on one review
- Approve — it shows on the product page.
- Reject — it's hidden from shoppers but kept.
- Delete — removes it permanently.
Act on many Tick reviews (or Select all on this page) and use Approve selected, Reject selected or Delete selected. Deleting asks you to confirm.
What to reject. Abuse, personal details (phone numbers, addresses), spam links, reviews of a different product, or obvious fakes. Don't reject a review just because it's negative and honest; shoppers trust stores that show both.
Reviews for one product
Open Products, edit the product, then choose Reviews. The list is fixed to that product; status, rating, date and search filters work within it. You can approve, reject or delete reviews there without leaving the product editor. The tab requires Product Reviews to be enabled and permission to view reviews. It is not shown for master catalogue records, which are not storefront products.
In the Admin mobile app, open the product, expand More, then tap Reviews.
Add feedback received from a customer
Use Add review on Customers → Reviews or in a product’s Reviews tab. In the Admin mobile app the same action is at the top of Reviews.
- Choose the product. When opened from a product, it is already selected and cannot be changed.
- Enter the reviewer’s name and their rating from 1 to 5. Email is optional; when provided, it remains private and prevents duplicate reviews for the same product.
- Optionally enter the customer’s title and written review. A rating without written feedback is allowed.
- Leave the status Pending to check it first, or choose Approved to publish it.
- Select Save review. Approved reviews update the product’s average and count; pending reviews do not.
Record feedback actually received from the customer, including its original star rating. This action does not create a customer account or mark a purchase as verified. Adding an existing review from admin does not send customer review-request or moderation emails. The activity log records which operator added it.
Adding and moderating reviews requires Manage reviews (or the existing Manage content permission). The product picker is available to review managers without giving them access to the catalogue editor. Read-only review staff can view the list but cannot add or moderate entries.