Vendor replies

For sellers. In their seller panel, Customer Reviews lists reviews of their products, with tabs All, Awaiting reply and Replied.

1. They click Reply, write a response ("Thank you! Sorry about the delay; we've changed courier.") and click Submit reply.
2. The reply shows under the review on the product page, labelled as the seller's.
3. They can Edit reply later.

Good replies thank the customer, address the problem, and say what will change. Never argue, and never post a customer's phone number or order details.

Your role. You can't edit a seller's reply from the admin. If a reply breaks your rules, ask the seller to change it, or reject or delete the review.