Troubleshooting

No reviews section on product pages. Check the module is enabled in Settings → Modules.

A customer says they can't review.

• Only customers who bought this product can review it: they aren't logged in with the account that bought it, or the order is for a different variant/product. Or switch Require Purchase off.
• You have already reviewed this product: one review per product.

A review isn't showing. It's Pending (auto-approve is off), Rejected, or below your Minimum Rating Filter.

Spam or fake reviews. Switch Auto-approve Reviews off and reject them in bulk. Guests aren't purchase-checked, so they're the usual source.

A seller can't reply. Replies may be switched off for your store; contact CartWhizz support.

Still stuck? Ask CartWhizz AI in your admin or contact CartWhizz support from Help.