Edge cases + gotchas

Product Reviews

Edge cases + gotchas

  • Guests skip the purchase check. Require Purchase only applies to logged-in customers. Switch Auto-approve Reviews off to screen guest reviews.
  • No photos. Shoppers can't attach photos to reviews today.
  • No store-owner replies. Only sellers can reply, so reviews of products your store sells directly can't be answered on the page. Contact the customer directly instead.
  • One review per product. A customer (or guest email) can review each product once.
  • Minimum Rating Filter hides, it doesn't delete. Hidden low-star reviews still exist and come back if you lower the filter. Hiding honest negative reviews can mislead shoppers; use it with care.
  • Rejected vs deleted. Rejected reviews can be approved later; deleted ones are gone.
  • Reward points for reviews are given once per customer per product, only for approved reviews of products they bought.